Can you take our old bed away?
We can arrange to take your bed away for a fee, however your local council should offer this service free of charge.

How long does delivery take?
Delivery times are dependent on the model you have ordered, many of our beds are held in stock at our warehouse, others models have to be ordered in.

Delivery times can take 10-21 days, once you have made an order someone from our office will contact within 24 hours to make final arrangements for delivery.

What happens if I can't take delivery on the agreed date?
If you fail to take delivery on the agreed date, a £45 charge will be incurred.

Will you take the bed upstairs?
Delivery is officially to the customer’s home address (front door). However the drivers will usually (if requested, and it is practical) deliver to the room of your choice.

What days do you deliver?
7 days a week!

How much does delivery cost?
We impose a minimum charge of £20, orders over £499 get delivered for free.

What if the goods are damaged on delivery?
Please take delivery of your goods even though they may appear damaged.

It is often the case that it is sometimes just the packaging and that the actual contents are fine.

In other cases it may only be one piece of the item that is damaged and as a result we replace this piece individually extremely fast.

We take great care to ensure that your order will be delivered to your door in a perfect condition, however, in the unlikely event that a product you receive is damaged, please email us immediately to enable us to ensure your complete satisfaction.

What are your payment options?
There are several ways of paying for your bed; The following two methods are for orders placed via the internet or telephone:

a) We accept all major credit cards.
b) Cheque payment can be made.

Do I get a warranty or guarantee with my purchase?
All products on this website come with a 12 month warranty against defective design, workmanship, or faulty materials. Certain products may also come with a manufacturer’s warranty which, extends beyond this period. In such instances we will endeavour to transfer to you the benefit of any manufacturer's warranty or guarantee given to us

How can I check on the progress of my order?
You can call our customer service line at our normal opening hours, quoting your booking reference.